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SOS clientele in distress: Strategies drawn from practice at the Justice Centre

Everyone has experienced a difficult situation when faced with a customer in distress.

How do you deal with this distress without taking on the role of a caregiver? How do you set limits? How do you tactfully refer your customers to the right professionals without breaking the bond of trust?

All these questions will be addressed in this practical and accessible conference.

With a view to evolving your practice, based on listening, empathy and caring, you'll discover tips and tricks for dealing with uncomfortable situations and supporting your customers by redirecting them to the appropriate resources. You'll be better equipped to respond to your customers' personal interests and needs, while protecting yourself and respecting your own limits.
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Wednesday 16 October 2024
12:30 - 14:00 (GMT -5)
Registration deadline : 17th October
Online event
Registration closed
Speakers
David Searle
Lawyer
Centre de justice de proximité du Grand Montréal (CJPGM)

Sworn in 2018, Me David Searle specializes in civil law, litigation, leasing and consumer law. Since 2026, Me Searle has worked at the Centre de justice de proximité du Grand Montréal, where he assists and advises citizens.

A dedicated volunteer at the JBM, Me David Searle is actively involved in the LRC blog, sharing his expertise and commitment to the next generation of lawyers.

Estelle Drouin-Touchette
Lawyer
Centre de justice de proximité du Grand Montréal (CJPGM)

Estelle Drouin-Touchette was admitted to the Quebec Bar in 2020 and began her private practice, focusing mainly on family law.She quickly reoriented her practice towards access to justice and legal education with the Centre de justice de proximité du Grand Montréal.

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12 Feb
Conference dinner November 12
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Wednesday 16 October 2024
12:30 - 14:00 (GMT -5)
Registration deadline : 17th October
Online event
Registration closed
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    Christina Solodukhin, Communications Manager
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    • Other events
    12 Feb
    Conference dinner November 12
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